Category: soft skills

Prevention versus damage control: Invest in what produces change

Here are some sobering stats related to conflict in the workplace. 10% of employees reported missed project deadlines due to conflict in the workplace. 20-40% of most managers spend their work time resolving conflict. In 2018, there were more than 76,000 workplace discrimination charges in the United States, resulting in more than $50 million in

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Putting down our anvils: Mindful communication as pathway to cultural sensitivity & inclusion

There are four common barriers to competent cross-cultural communication. Making decisions based on faulty assumptions Fear and ego Deep-seated biases and prejudice Miscommunication or misunderstanding Experiencing racism and prejudice Since age 10, I have lived in rural Arkansas. In case you’re unaware, let me fill you in on a secret about the rural South. In

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Feeling the pain: Employers respond to the soft skills deficit

The soft skills deficit Five years ago, while teaching full-time as an English instructor at a community college, I became painfully aware of my students’ lack of soft skills. When I walked into class, I greeted my students. Many times, only a few would respond. The rest stared blankly at their smartphones. When I passed

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An interview with Siddiqi Ray: A vision for entrepreneurs

Siddiqi Ray photographer

Each business owner discovers the road to entrepreneurship differently. I recently had the pleasure of interviewing my friend, Siddiqi Ray, about her unique path to successful entrepreneurship. Siddiqi Ray is an internationally acclaimed photographer, speaker, and coach. Prior to stepping out on her own as an entrepreneur, Siddiqi garnered experience in editorial photography, marketing, customer

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Higher ed: Branding your campus

Recently, my family and I traveled across two states to the Gulf Coast to visit the beach. My daughter is still at that wonderful age of resisting the notion of “potty breaks.” Half an hour after a pit stop, she insisted on stopping again–immediately. We passed two exits, no buildings or signs indicating businesses in

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The bravest thing a leader can do

What is the bravest thing any small business owner, leader, or manager can do? What is the boldest question a leader can ask? I propose that it’s this: “What’s my part of the problem?” If the video isn’t playing properly click here. Recently, a lifelong friend and small business owner contacted me for help with

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Learning from everyone in the workplace

I once joined a professional organization with a diverse membership. We met weekly and discussed industry-related research. Every member sought to grow professionally; most attended at least one yearly conference hosted by the organization so the members grew pretty close. But one of the members drove me nuts, honestly (isn’t that always the case?) She

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Branding yourself in your best light

branding best light

                  Transparency. Isn’t it lovely? Unless we’re talking about bra straps or Scotch tape, not necessarily. No one wants to see (or smell) your dirty laundry. I promise. While transparency certainly has its place in the world of business and marketing, it doesn’t translate well to personal

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Scary interview moments

Let’s face it—interviews can be downright scary. Many of us, no matter how much work experience or charisma we possess, feel intimidated when we’re being analyzed and assessed by recruiters and hiring managers during interviews. Even basic communication with human resources professionals can feel daunting. We don’t want to use too many exclamation points, but

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